Terms of service
General Terms & Conditions
- Free initial diagnostics depends on specific problem and model of your device. It does not apply to all devices and all type of issues (one of such example is water damage device). For more details regarding your device please contact us on 64037272.
- Free Pickup does not apply to all areas of Hong Kong. Devices like iMac, desktops and non portable devices are not included in free pickup. For more details regarding charges for your device pickup please contact us on 64037272.
- Charging issue prices refer to replacement of charging port only. If charging issue is due to other parts, then it is not included in price and will be quoted separately.
- Battery Problem prices refer to replacement of battery only. Other battery problems related to motherboard will be quoted separately.
- After replacing battery if your battery still drains fast then your device needs to be checked thoroughly in our office. Any further repair cost will be in additional to battery replacement. No refund will be made on previous battery replacement.
- Water Damage prices refer to repair of logic board only, if other parts need to be replaced then it will be in addition to board repair cost. We will provide you price estimate after checking.
- Camera Faulty prices refer to replacement of camera unit only. If camera issue is due to motherboard, then it is not included in price and will be quoted separately.
- Speaker/mic/earphone refer to replacement of speaker/mic/earpiece only. If the issue caused due to motherboard or other parts, then it is not included in price and will be quoted separately.
- Home/Power/Volume button faulty refers to replacement of button cable only.
- In case of Home button repairs the Touch ID (Finger Print) will not work due to design limitation by Apple and thus we do not bare any responsibility for finger print sensor not working.
- Collected devices will be checked and quotation will be made for the issues found.
- In certain case of warranty claim we may ask you to bring device to office and we may refuse to service device onsite. In this case, He/she must bring their device to our office in person for thorough inspection. He or She will be required to book an appointment to visit our office.
- Address provided for onsite repair will be checked and verified before processing order and we may refuse to provide onsite service depending on location, even though address is listed in service area.
- Our company and technicians do not bare any responsibility for loss of any kind of data, documents, photos, music, emails etc. during repair. One must backup there iPhone/iPad on their own before making order. We do not provide backup service for onsite repairs.
- An additional transaction and service fee will be charged for payments made online or by credit/debit card. This fee will be in addition to the total repair cost which may vary depending upon payment type and currency.
- For any card payment we only accept local HK based cards with HK billing address. If your card is not a local HK based bank card then we will not accept it and repair payment to be done by Cash.
- Each onsite visit will last for 40 minutes. If the repair cannot be finished within 40 mins or if it requires more time, then our technician will collect your device and fix it in our office. Fixed device will be sent back to your later.
- In order to maintain punctuality of technicians, our technician will only wait for 5 mins after he arrives. If the waiting time is more than 5 mins, an additional 100 HKD will be added to the total price or minimum visit fee of 300 HKD will collect in this case.
- By accepting the Terms of service you accept to pay minimum Service fee of 200 HKD even if repair is not carried out.
- The Terms and conditions will be updated frequently or anytime without any prior notice.
- Screen prices are updated weekly without any prior notice.
- Macwin Technology reserves right to refuse to provide service for devices that do not comply with your Terms of service.
- Glass cracked prices listed are for screens with few hairline cracks. Display & touch must be fully functional and screen must be in recyclable condition.
- For screens with multiple cracks or screen smashed cases, our technician will physically check & test functionality of display. If display functionality is not ok or if display damage is too much (verified as per technician) then LCD damage price will be charged.
- Screen Prices listed are for AAA quality iPhone screen similar or equivalent to the original but not an original spare part.
- The cracked screen LCD must be original and in 100 % working condition which should not have any dead pixel or colour distortion or leakage. If LCD not ok then LCD damage price will be charged.
- These prices are not applicable to non-original iPhone screens or iPhones with screen replaced by a third-party service provider. If phone is repaired before then we will need to take apart your display and check display type first to make sure it can be recycled.
- There will be an additional charge for the screens with LCD backlight problem, black / white spots and red frame in display.
- The listed prices apply only to screen repair which can be recycled. Our technician will take the broken screen with them for recycling. Failure to collect the screen will result in full price of display.
- Listed prices do not cover other damages in iPhone including parts attached to screen, there will be an additional charge for replacement of these parts if needed.
- We may refuse to provide service at listed price for iPhone that does not comply with our Terms of service.
- For iPad repairs we will collect your device and fix it in our office. Fixed iPad will be delivered back to you after repair. After verifying damage condition, repair time and estimated delivery date will be quoted.
- Collected iPads will be checked and customer will be informed first if other problems are found.
- iPad with dents or bent casing the replacement glass fitting will not be 100 % accurate due to cosmetic damage.
- Screen Prices listed are for AAA quality iPad screen similar to the original but not an original spare part.